Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
* Overseeing the store operations to maximise profitable sales and growth
* Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within Dobbies
* Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
* Working closely with our central support teams, maintaining excellent communication to improve our business
* Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
* Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance
* Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising
* Act as deputy to the General Manager in their absence
* As a member of the senior management team, you will also have duty manager responsibilities including key holder duties
Who we are looking for
* You’ll bring operations expertise with experience of retail operations management
* Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
* A proven ability to manage stock controls and strict adherence to health & safety regulations
* Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
* Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirementsPositivity managing change, you'll lead the team through each season with care and motivation to deliver the best
* Can demonstrate our values at all times - we're one team getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
* Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
* Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
* Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
* Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
* Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
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