Job Purpose:
To facilitate digital business and transformational change across services supporting the delivery of the Councils Digital Transformation Strategy.
To enable the Council to improve its efficiency by redesigning business processes and facilitating digital transformation.
To deliver the full project management life cycle - from conception, through planning to implementation and project closure for multiple projects, which may run simultaneously.
See Job Description & Person Specification for full details.
Job Purpose
To facilitate digital business and transformational change across services supporting the delivery of the Councils Digital Transformation Strategy.
To enable the Council to improve its efficiency by redesigning business processes and facilitating digital transformation.
To deliver the full project management life cycle - from conception, through planning to implementation and project closure for multiple projects, which may run simultaneously.
Principal Accountabilities
1. Work across services to develop and redesign business processes based on user-centred design principles
Undertake research and analysis, engaging with stakeholders to understand the needs of the core service and the wider organisation
- agree key processes with the stakeholders, making good use of workflows and technology to map these processes
- document, design and develop to be processes for core business areas, identifying opportunities to standardise and optimise processes
- proactively identify problem areas for users and develop ways to address these
2. Engage with stakeholders to understand the needs of the end-users, core services and wider organisation, enabling appropriate digital provision
Establish a communication plan to update stakeholders including appropriate staff in the organization on progress, including written reports for management where required.
- analyse and understand business problems or opportunities and develop innovative methods to raise awareness and understanding of digital technologies and tools and how these can impact service delivery
- provide support to services in understanding customer behaviour
- use modelling practices and techniques to analyse findings and create suggestions for operational improvements and changes, ensuring opportunities and potential risks are considered in relation to suggested improvements and that the solution is easy for stakeholders to maintain and adjust
3. Develop and implement new ways of working, create efficiencies, planning and implementing proposed changes
- create a work plan which identifies the activities needed to successfully implement processes agreed
- communicate the benefits of recommendations across departments and help to address any uncertainty and concern
- produce written documentation to support your work, report on findings and present to stakeholders when necessary
- support the implementation of identified process improvements, embedding each process into normal business practices
- support staff and teams in making recommended changes, including helping to resolve any issues
4. Schedule and manage proposed changes as required
- develop a schedule that effectively allocates resources to the activities, revise the schedule as required, implementing work according to the schedule
- develop records to document activities and set up files to ensure that all information is appropriately documented and secured
- establish a communication schedule to update stakeholders including appropriate staff in the organisation on progress, including written reports for management where required
Educated to HND/or Degree level in a relevant discipline or proven relevant experience Essential Application/Interview/ Certification
Relevant qualification in Project or Delivery Management or proven experience in implementing change projects
Essential Application/Interview / Certification
ILM level 3 or experience of leading and managing teams. Desirable Application/Interview / Certification
Relevant business process design and / or user centred-design accreditation Desirable Application/Interview / Certification
Knowledge and Experience
Experience of writing project plans, reports and procedures, delivering presentations and facilitating workshops
Delivery management and organisational skills - a clear understanding of the requirements and tools needed to manage projects and delivery Essential Application/Interview
Demonstrable transformational change skills experience working on, and implementing change projects Essential Application/Interview
Ability to demonstrate a problem solving and system thinking approach. Confidence working with complex data and systems
Digital Transformation & Project Officer Digital Transformation & Project Officer Digital Transformation & Project Officer Digital Transformation & Project Officer Digital Transformation & Project Officer