Join to apply for the Designate Store Manager - West Midlands role at Marks and Spencer
Overview
As Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
What you’ll do
* Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
* Set the strategy and direction for the store, ensuring every colleague knows their part to play and is held to account for delivering it.
* Own the change agenda, landing transformation initiatives with clarity, urgency and pace.
* Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
* Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
* Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
* Be the voice of your store – representing your people, speaking frankly, and owning the follow-through on what needs to improve.
* Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are
* A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.
* Confident working across all areas of store performance, including commercial, visual, operations and people, and able to bring them together for impact.
* A clear and direct communicator with the courage to make tough calls and the skill to bring colleagues with you.
* Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and contribute to a business fit for the future.
* Strong on planning, performance management and resilience. Able to balance the big picture with the detail and set clear expectations.
* Proven track record of performance management, able to lead teams to deliver results at pace.
* Confident using digital tools, data and systems to make better, faster decisions and coach others to do the same.
* Skilled in building partnerships across your team, peers and region to share insights, solve problems and deliver transformation.
What’s in it for you
Being a part of M&S is about playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic and evolving business built on doing the right thing and delivering quality, value and service to every customer, whenever, wherever, and however they shop with us.
* 20% colleague discount across M&S products and many third-party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days.
* Discretionary bonus schemes based on how you achieve your personal objectives and business performance.
* Defined contribution pension and life assurance.
* Comprehensive induction and a range of training programmes to develop your skills.
* Perks and discounts via the M&S Choices portal for wellbeing and financial benefits.
* Industry-leading parental, adoption and neonatal policies, providing family flexibility.
* Wellbeing support for colleagues, including 24/7 Virtual GP and PAM Assist.
* A charity volunteer day to support a cause you’re passionate about.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be handled by our team to help you perform at your best during the process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
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