Description
JOB TITLE: Relationship Manager- International Private Banking
SALARY: £43,803 to £48,670
LOCATION: Villiers House, Isle of Man
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office site
Please note that this job is only available to candidates who are resident or have the right to work on the Isle of Man.
About this Opportunity
The Crown Dependencies business (LBCM) is the fastest growing business in Lloyds Banking Group, making it an exciting time to join and make a real difference. We’re looking for a Relationship Manager to lead client relationships in International Private Banking, supporting our growth aspirations.
You’ll proactively manage and build a portfolio of customers in International Private Banking, building strong relationships and delivering exceptional service that meets their financial needs, with the goal of enhancing value and profitability through increased relationship depth and reduced customer attrition.
What you’ll be doing
1. Actively growing and responsibility for a portfolio of clients, nurturing close relationships, and delivering exemplary service that meets their banking and foreign exchange needs.
2. Enhancing value and profitability through increased relationship depth and reduced customer attrition.
3. Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
4. Engaging with customers to ensure optimal satisfaction and provide superior customer service.
5. Collaborating with business partners to support day-to-day management and growth of your customer portfolio.
6. Challenging processes and finding new ways of working to create a more efficient, client-focused team.
7. Developing personal capabilities through formal and informal training opportunities, while also coaching others as required.
Why Lloyds Banking Group
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
8. Relationship Management: Experience managing and deepening client relationships.
9. Commercial Drive: A track record of growing client portfolios, driving growth and aligning with strategic business objectives.
10. Customer Focus: Deliver outstanding client experiences, anticipating needs, and proactively finding opportunities to add customer value.
11. Market Knowledge: Understanding and awareness of the business, economic, and market environment specific to our International Private Banking customers, with the ability to translate insights into client value.
12. Communication: Ability to communicate through verbal and written to influence and engage clients across diverse cultural and professional backgrounds.
13. Risk Management: Awareness and understanding of the main risks facing the business and the role in managing them.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.