About Lawhive
We're on a mission to make sure everyone has access to the law.
Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work.
Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society.
Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent.
We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.
About the Role
Come and join us to build a world-class Lawyer Support & Operations Team here at Lawhive.
Our Lawyer Support & Operations Team is the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best - delivering great legal advice and an exceptional client experience.
From platform guidance, operational support and fielding compliance related questions you'll help create a smooth and seamless experience across every touchpoint.
This is an excellent opportunity for someone with legal experience who wants to work in a fast-paced start-up and materially make a difference to the legal industry (please note this is not a paralegal role).
What You'll Be Doing
* Be the first line of support for lawyers on the platform, responding to queries via chat, email, and phone in a fast paced environment
* Own operational tasks required by lawyers, ensuring they have the tools, training, and information needed to succeed
* Troubleshoot platform issues and escalate bugs or technical concerns to the product or engineering teams
* Work closely with Legal, Finance, and Operations to ensure compliance with SRA and AML regulations
* Maintain and update support documentation and process guides for lawyers
* Drive efficiency and proactively identify areas to improve lawyer experience and contribute to internal initiatives that enhance efficiency and satisfaction
* Help with document checks, formatting legal letters, support with reading contracts (where necessary).
What We're Looking For
* At least 1+ years experience in the following legal roles is essential: legal assistant, legal operations etc in a law firm or tech environment
* Experience working within an operational or customer support role
* Experience working within a start up
* Familiarity with the legal billing systems
* Strong communication and problem-solving skills - you're calm under pressure and confident in resolving issues quickly
* Highly organised, with excellent attention to detail and the ability to manage multiple requests at once
* Proactive - you take ownership, spot gaps, and act on them
* A passion for improving legal services and making a difference through technology
UK Benefits:
34 Holidays (25 days annual leave + your birthday off + bank hols in England)
Equity (Share Options)
Pension
Regular team building activities and socials
20% off legal fees through Lawhive
US Benefits:
Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover
Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave
401k: Matching contribution up to 2% of salary
Equity: Options in Lawhive LTD