Account Manager – Print Industry
Location: Manchester (On-site)
Salary: Competitive, dependent on experience
Due to continued growth, this leading print manufacturer based in Manchester is on the lookout for a print experienced Account Manager, someone who is going to progress through the business and has potential to grow!
This is a key role for someone who can deliver outstanding service, develop existing accounts, manage client relationships, and act as a trusted link between the business and its customers.
Role Purpose
* Act as the main point of contact for client needs, enquiries, and concerns.
* Build and strengthen long-term client relationships.
* Maintain accurate records on the CRM system, including contact and delivery information.
* Work closely with the production team to ensure timely and accurate delivery of orders.
* Develop a strong understanding of our products and services to support upselling and cross-selling opportunities.
Key Responsibilities
* Handle incoming enquiries from existing customers and support their day-to-day requirements.
* Manage and maintain existing house accounts, ensuring consistent service and customer satisfaction.
* Prepare quotes, negotiate pricing, and process sales orders.
* Manage client orders from initial booking through to final delivery.
* Purchase required materials for client orders when necessary.
* Address customer concerns promptly and professionally, resolving issues where possible.
* Escalate client needs or concerns to senior management when required.
* Explain costs and payment terms when discussing new agreements with clients.
* Conduct after‑care follow‑ups to ensure client satisfaction with delivered products/services.
* Provide insights to the sales and marketing teams by monitoring product performance, competitor activity, and customer feedback.
Required Skills & Experience
* Previous experience in a sales or customer service role within the print industry is essential.
* Ability to multitask and manage several responsibilities at once.
* Strong written and verbal communication skills.
* Excellent organisational skills with strong attention to detail.
* Proficiency in Excel (preferred).
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