Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Hotel services supervisor

York (North Yorkshire)
Permanent
Tees, Esk and Wear Valleys NHS Foundation Trust
Service supervisor
Posted: 18 August
Offer description

Job summary

Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis.

Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, storemen, couriers and post room staff.

Responsible for monitoring standards and taking corrective action as necessary.

To show commitment to and participate in quality improvement activities.

To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of Hotel Services and the wider Trust.

Main duties of the job

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trusts Hotel Services Team.

Hotel Services Supervisors are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food.

This post involves shift work including late/early, week-ends and bank holidays. You will be required to work different varying shifts between the hours of 06.45am - post you are applying for is 24 hours per week permanent post and your base will be Foss Park Hospital Haxby Road York. You may be required to work in different locations within a team.

You should be highly motivated, reliable, flexible and willing to work at short notice with substantial experience supervising/coaching staff on a day to day basis. Experience using IT software. Microsoft Office. Experience of working in a mental health environment would be desirable along with a passion to providing high standards of customer service and cleanliness.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Details

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

346-EF-039-25-C

Job locations

Foss Park Hospital

Haxby road

York

YO31 8TA


Job description

Job responsibilities

Candidates must possess NVQ Level 3 or equivalent in a relevant subject, Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale, Numeracy and Literacy to level 2.

Please refer to the attached job description for further detailed information regarding the role and main responsibilities.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Person Specification

Qualifications

Essential

1. NVQ Level 3 or equivalent in a relevant subject
2. Food Hygiene Certificate Level 2 with willingness to achieve Level 3 and Level 4 within agreed timescale
3. Numeracy and Literacy to level 2.

Experience

Essential

4. Substantial experience supervising / coaching staff on a day to day basis
5. Experience of using IT software. Microsoft Office

Desirable

6. Experience of working in a mental health environment

Knowledge

Essential

7. National Standard of Cleanliness (within agreed timescale).
8. Basic knowledge of HR procedures.
9. Health & Safety and COSHH
10. Good understanding of confidentiality.
11. Knowledge of stock control

Desirable

12. Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale).
13. Knowledge of deep-cleaning procedures

Skills

Essential

14. Effective verbal and written communication skills in a range of situations.
15. Ability to manage a team on a day to day basis and work constructively with team members.
16. Able to prioritise and use initiative to problem solve effectively.
17. Attention to detail
18. Rotas planning
19. Able to plan and deliver training to staff and assess competence
20. Safe moving and handling and use of appropriate lifting equipment
21. Safe, efficient and effective techniques in the following areas, producing consistently high standards: cleaning, Deep cleaning (within agreed timescale), Use of motorised cleaning equipment eg floor scrubber, carpet cleaner (within agreed timescale),Use of kitchen equipment, Preparation and serving of food, Use and cleaning of regeneration ovens (within agreed timescale),Washing and ironing
22. Time management and ability to prioritise workload effectively
23. Breakaway techniques (within agreed timescale)

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Guest services supervisor
York (North Yorkshire)
Permanent
Service supervisor
Similar job
Food service supervisor
York (North Yorkshire)
Permanent
Service supervisor
See more jobs
Similar jobs
Service jobs in York (North Yorkshire)
jobs York (North Yorkshire)
jobs North Yorkshire
jobs England
Home > Jobs > Service jobs > Service supervisor jobs > Service supervisor jobs in York (North Yorkshire) > Hotel Services Supervisor

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save