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VIEZU, Tuning, ECU Remapping, Performance and Fuel Economy, Vehicle Upgrades, Restoration, Exhaust Systems and Repair
Job Description:
Key Responsibilities:
Business Development
* Identify and pursue new business opportunities within the trade sales environment.
* Effectively promote and sell the company’s suite of products, including tools, software, subscriptions, training courses, and tuning files, to prospective dealers.
* Build robust relationships with potential clients, understanding their needs to offer tailored solutions.
* Ensure smooth onboarding of new dealers, providing comprehensive support and guidance throughout the process.
Account Management
* Manage a portfolio of existing dealers, ensuring consistent engagement to foster loyalty and drive satisfaction.
* Monitor dealer performance against predefined key performance indicators (KPIs) and provide actionable insights for improvement.
* Proactively upsell and cross-sell additional products and services to existing clients, aligning with their evolving business requirements.
* Address and resolve any account issues promptly to maintain long-term relationships.
Performance Monitoring & Reporting
* Regularly analyse account data to track trends, performance, and opportunities for growth.
* Prepare and present reports on sales performance, account activity, and key achievements to stakeholders.
* Stay updated on the company’s latest products, services, and industry trends to act as a trusted advisor for dealers.
* Assist in delivering training and support to both Client and Master trade customers, ensuring they maximize the benefits of the company’s offerings.
* Work closely with internal teams, including sales, marketing, and technical support, to align efforts and achieve shared goals.
* Contribute to the development of strategies aimed at expanding market share and enhancing the overall dealer experience.
Shipment of Goods
* Make sure that products are delivered to trade customers.
* Assist the Inventory and Parts Specialist in coordinating audits.
* Arrange shipments when the Inventory and Parts Specialist is unavailable.
* Offer customer service support and act as a liaison with courier companies.
From Quotations to Payment Processing
* Create purchase orders as needed.
* Strong sales and negotiation skills with a proven track record in trade sales.
* Excellent communication and relationship-building abilities.
* Analytical mindset with the ability to interpret performance data and derive actionable insights.
* Highly organized with a focus on delivering exceptional customer service.
* Adaptability to manage multiple priorities and meet deadlines.
Qualifications
* Previous experience in sales, account management, or a related area, ideally within the automotive or aftermarket trade industry.
* Knowledge of ECU remapping and associated products/services is a considerable advantage.
* Skilled in using CRM software and the Microsoft Office Suite.
* Proficient in MS Office applications.
* Experienced with ZOHO Books accounting software.
* Familiar with ZOHO CRM Plus database.
* Strong telephone handling skills and experience.
* Background in sales and customer care.
* Excellent interpersonal abilities.
* Strong organizational capabilities.
* Outstanding communication skills.
* Good presentation skills are a plus.
* Detail-oriented and process-focused.
Job Type: Full-time
Benefits:
* Company pension
* Free parking
* On-site parking
* Private medical insurance
* Profit sharing
Ability to commute/relocate:
* Alcester: reliably commute or plan to relocate before starting work (required)
Education:
* A-Level or equivalent (preferred)
Experience:
* Account management: 2 years (required)
* Sales: 4 years (required)
* United Kingdom (required)
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Automotive
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