* New Shop Opening – July 2026 *
Working Pattern: Working 5 days over a 6 day week
* Mandatory weekend working on a rotational basis *
Contract: Permanent
East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our brand-new store opening this July in the historic market town of Aylsham in North Norfolk.
This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.
Located on the busy Market Street, this shop is set to become a vibrant hub of activity, offering a fantastic opportunity for an individual to make their mark from day one.
What you’ll be doing:
* Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
* Creating a welcoming, inclusive and well-presented shop environment.
* Driving performance through effective merchandising, pricing, and promotional activity.
* Building strong relationships in the local community to encourage donations and volunteer support.
* Managing day-to-day operations including health & safety, stock rotation, and financial reporting.
What we’re looking for:
* Experience in retail management, ideally in a dynamic retail or charity setting.
* A warm, inclusive and motivating leadership style.
* Strong organisational and communication skills.
* Confidence using tills, tablets and online platforms (e.g. eBay).
* A commitment to EACH’s values and mission.
* Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.
Want to see what it is like to be a part of our Retail team at EACH? Please click here.
Accessibility Information
Please be aware that this shop has the following access limitations:
* No step‑free access to the rear of the shop
* Shop spread over multiple floors with no lift
* Staff facilities are not located on the ground floor
At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email or phone 07442 465971.