Job Description
Customer Support Agent - Temp 6 Weeks Starting August 2026
Your new companyYou'll be working for a public sector organisation based in central and north central Bristol.
Work PatternThis position will be starting in either July or August 202608:30 to 16:30 Monday to FridayOn siteTemp Duration 6 weeks
Your new roleYou will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.
* Assisting customers by phone and email to provide tailored advice and support
* Delivering a high standard of customer service during busy and slow periods
* Handling sensitive and sometimes complex enquiries with professionalism and care
* Accurately logging all interactions on the CRM system
* Referring callers to specialist teams when appropriate
* Liaising with internal departments to resolve enquiries effectively
* Managing and prioritising workload in line with service demand
What you'll need to succeed
* Experience in a call centre, customer service agent, student support agent or similar role is required
* Excellent verbal and written communication skills
* Strong organisational and time management skills
* Good IT skills and the ability to learn new systems quickly
* Ability to work independently and use initiative
* A professional, empathetic approach with a strong understanding of confidentiality
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#4790386