Role: Spanish-Speaking Client Services & Remediation Manager – Cards & Payments
Location: London, UK(Hybrid)
Job Description:
• Excellent Spanish written and verbal communication.
• Experience working with Clients in America.
• Good understanding of cards and payments processing lifecycle. Issuing and acquiring
• Experience in working in schemes/networks, like VISA, Mastercard, Rupay, CUP, JCB, etc.
• Ability to Proactively resolve client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy
• Documenting requirements critical to achieving business objectives - Identifying and establishing project scope based on requirements analysis to define impact, outcome criteria, and measure-taking actions.
• Cross functional knowledge and experience in the working of a card scheme ecosystem (Merchants/Acquirers/Networks/PSPs).
• Desire to embrace change, successfully adapting to changing demands and conditions.
• Project management experience
• Review data, deliver operational business reviews and opportunity recommendations to merchants while driving the Client Services agenda, demonstrating solid data analysis, problem solving and critical thinking skills.
• Establish strong relationships with external assigned clients and internal stakeholders, naturally becoming a trusted partner able to influence decisions cross functionally
• Manage technical communications with client’s technical team, project team, customer services team and senior executives.