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Customer Service Advisor, Newark-on-Trent
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Client:
Enva
Location:
Newark-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7cd50b634bbe
Job Views:
3
Posted:
19.05.2025
Expiry Date:
03.07.2025
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Job Description:
Description
We are seeking to recruit an experienced Customer Service Advisor in our Customer Experience department.
In this role you will be required to deliver an industry leading level of customer service to all ENVA customers and partners. Acting as first point of contact to handle all incoming customer enquiries via phone and email across multiple waste services, whilst always maintaining a customer centric approach with every interaction.
Key Responsibilities
* Act as first point of contact for incoming calls – ensuring a warm, engaging, and polite introduction.
* Maintaining and building rapport with customers, understanding their needs, and managing customer’s expectations.
* Conducting outbound calls to existing customers to up/cross sell additional products and services.
* Questioning to establish customer needs and identifying opportunities to pass to sales team.
* Respond to customer and internal emails and chat in a professional and timely manner.
* Place or amend customer orders accurately and efficiently.
* Completing onboarding welcome calls to new customers to share knowledge and best practice.
* Ensure that all queries are followed up and resolved in an efficient and customer focused approach.
* Resolve customer complaints at first point of contact wherever possible – escalate only where necessary.
* Following up on queries to ensure full resolution.
* Maintaining the internal CRM tool to ensure all records are accurate.
* Investigating solutions to help the customer, using negotiation skills where needed.
* Contributing to customer service department KPI’s to ensure service levels are met and maintained.
Skills, Knowledge and Expertise
* Experience in Customer service
* Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
* Positive and motivated with flexible and adaptable attitude.
* Problem solving and solution focussed ability.
* Maintain a high level of knowledge of the services provided by ENVA and the ability to articulate the benefits to customers.
* Excellent written and verbal communication skills and telephone manner.
* Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
* Excellent attention to detail.
* Exceptional interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
* Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open, and honest in all dealings.
* Ability to be flexible and adapt to changing situations and / or systems.
* Good conflict resolution skills based on a ‘Can do’ attitude.
* A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required.
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
* A competitive salary in a growing company committed to our people.
* Company pension scheme.
* Enhanced family friendly policies.
* Employee Assistance Program
* Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
* Employee Life Insurance.
* Free on-site parking.
Enva is a leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We operate across 4 core waste streams: Hazardous Materials, Non-Hazardous Materials, Hydrocarbons and General Waste Recycling.
With sustainability at the forefront of our proposition, we recover a broad range of waste materials for re-use in manufacturing and energy conversion. At Enva, we are committed to recycling and resource recovery; it forms the basis of our business strategy and our values.
We support the life cycle of waste products to provide either a second life, such as the production of energy or, in many cases, closed-loop recycling solutions. Our dedication to developing new and innovative products and solutions and extending the life cycle of the world’s resources is driving our business forward.
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