The job description is quite comprehensive but can be improved in terms of formatting and clarity. Here's a refined version:
Service Manager - Events and Monitoring, Farnborough
Client: Shared Services Connected Ltd
Location: Farnborough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: f5da878e1f97
Job Views: 2
Posted: 23.05.2025
Expiry Date: 07.07.2025
Job Description
What you will be doing:
* Support strategic revenue growth by managing services, showcasing Sopra Steria’s offerings to drive business growth and improve client satisfaction.
* Ensure new/transitioning services are fit for purpose with minimal impact.
* Define and agree on service scope with clients.
* Implement performance indicators to monitor service delivery against SLAs and demonstrate efficiency.
* Ensure services meet contractual requirements and take corrective actions when needed.
* Drive continuous improvement, reduce costs, and enhance productivity.
* Manage partners and suppliers, and mitigate risks.
* Ensure compliance with security standards.
* Champion industry-standard methods, foster skill development within the team, and provide effective leadership and performance management.
What you will bring:
* Understanding of service delivery models.
* Self-driven, enthusiastic about making a difference.
* Effective time management and ability to chair CAB meetings.
* Accountability and ownership for delivering quality service.
* Partner management and communication skills.
* IT services background.
* Professional SM qualification such as ITIL4 (foundation).
It would be great if you had:
* Professional SM qualification such as ITIL4 (at specialist level or above).
* Customer Experience Management (CXM & XLAs).
* Knowledge of Agile ways of working.
If you are interested in this role but unsure if your skills and experience match exactly, please apply. We'd love to hear from you!
Employment Details: Full-time, Permanent
Location: Farnborough and Newbury – on-site 5 days a week
Security Clearance Level: Holding live SC clearance, eligible for DV clearance
Internal Recruiter: Lee
Salary: up to £65,000 base
Benefits: £5400 Car Allowance, 25 days annual leave (with option to buy extra days), Private Medical Insurance, Life Assurance, Pension, and 3% (of basic salary) flexible benefits fund.
Although advertised as full-time, we support flexible working arrangements to promote work/life balance, increase motivation, reduce stress, and improve performance. If you need flexible working, please apply and discuss options with us.
About Us:
Sopra Steria’s Aerospace, Defence, and Security division designs, develops, and deploys digital solutions for Central Government clients. Our work impacts national security, and we operate in a unique environment with opportunities for professional development, mentoring, and knowledge sharing. We foster a culture where employees feel valued and supported, delivering outstanding customer satisfaction in complex safety- and security-critical markets.
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