Job Title: Level 3 GCP Support Engineer
Location: Hybrid in London (2-3 days)
Employment Type: 6 month FTC
Salary: Competitive
Start Date: Immediate
Industry: Enterprise MSP
An established consultancy delivering large-scale Oracle Cloud ERP & SCM solutions is seeking an experienced L3 GWS/GCP Support Engineer to deliver high-impact, mission-critical support for their internal customers. Sitting within the Managed Services team, this role is central to ensuring exceptional service quality, uptime, and customer satisfaction across our Commerce Engineering product portfolio.
You’ll be part of the Production Support department, handling diverse applications and systems that keep business operations running smoothly. They're looking for someone who is technically sharp, service-oriented, and thrives in fast-paced, dynamic environments.
L3 GCP Support Engineer – Key Responsibilities
* Provide advanced technical support and administration for the Collaboration Applications suite, including but not limited to:
* Microsoft Office 365, Google Workspace, Dropbox, Box, Lucidchart, Asana, Tableau, Slack, SurveyMonkey, and Quip
* Troubleshoot and resolve complex issues, partnering closely with end users and vendors
* Deliver training sessions on new and existing features
* Support and test application changes and releases
* Identify and analyze recurring issues or trends, propose solutions, and coordinate with engineering teams
* Migrate users from deprecated or legacy tools to new platforms, providing end-to-end support
* Monitor and optimize system performance, ensuring reliability and efficiency
* Maintain user and admin documentation through internal wikis and knowledge bases
L3 GCP Support Engineer – Key Skills Required
* 8+ years’ experience in System Administration and custom solution development focused on collaboration tools
* Deep technical hands-on experience with:
1. Google Workspace: Drive, Docs, Sheets, Slides, Sites, Forms, AppScripts, and integrations
2. Microsoft Office 365: All O365 apps including PowerAutomate, Exchange, integrations, and custom development
* Expertise in APIs, system integrations, and custom configurations for the above platforms
* Proven ability to consult on application features and manage new SaaS application requests
* Strong experience in exception evaluations, security assessments, and process improvements
Please apply now if this role is of interest.