Job Description
As a passionate and skilled therapist, you will embody our commitment to excellence through:
Bespoke Treatments
Perform exceptional face and body therapies, including Hammam and Rasul rituals, tailored to each guest’s unique needs and preferences.
Elevated Guest Experience
Welcome every guest with warmth and professionalism, provide immersive spa tours, and offer knowledgeable aftercare to extend the benefits of their treatment.
Luxury Retail & Revenue Excellence
Recommend personalised enhancements and retail products, contributing to revenue targets (7% of treatment value) while ensuring guest satisfaction remains paramount.
Impeccable Standards
Maintain serene, spotless treatment rooms, upholding all hygiene, safety, and wellness protocols to a five-star standard.
Team Synergy & Support
Collaborate with spa reception and host teams to ensure seamless operations, and step in wherever needed to uphold the luxury experience.
What we are looking for
Recognised spa/beauty therapy qualifications (e.g. NVQ Level 3, CIDESCO, CIBTAC or equivalent)
Proven experience in a luxury spa or five-star hospitality environment
Expertise in holistic therapies, body treatments, and ritual-based wellness experiences
Passion for wellness, impeccable grooming, and a guest-first attitude
Strong retail acumen and confident communication skills
What We Offer
The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and well-being firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.
1. Fully funded and supported Apprenticeship programmes up to level 7
2. Supervisory and Management development training programmes, Ignite and Inspire.
3. Splendid Family discounts across our group - on accommodation, food and drink.
4. Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
5. We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
6. Discounted local NCP car parking and discount off local First bus travel.
7. Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
8. Monthly payday treats and an annual ‘Thank You’ week – full of treats and activities.
9. We celebrate our diverse workforce with awareness days and diversity lunches.
10. Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
11. We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
12. Company Pension salary sacrifice scheme.
13. Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
14. Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
15. Fully funded and supported ESOL classes (English for Speakers of Other Languages)
16. 12 Mental Health First Aiders onsite to provide signposting and initial support.
17. Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
18. Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
19. Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.