ABOUT THE ROLE
As a 2nd Line IT Engineer at Akita, you will:
* Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
* Perform duties that include ticket support on Service Desk, and hardware maintenance.
* Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
* Have a diligent approach that achieves a long term and cost-effective result for our clients.
* Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
* Demonstrate a professional, respectful, and proactive approach to customer service.
* Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
* Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
* Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
CORE SKILLS
* Windows Server 2003-2022
* Windows Desktop XP-11
* Hosted Desktop and Terminal server farm setups
* Office 365 tenant setup and administration
* VMWare/Hyper‑V administration
* Strong networking capabilities (DNS, routing, switching etc)
* VoIP knowledge, preferably 3CX
DESIRABLE SKILLS AND EXPERIENCE
* Exposure to Cisco/Draytek firewalls and routers
* Apple products and support
* Azure AD, Intune and Defender knowledge
* Group Policy administration
* Exposure to Ubiquiti / Cisco Wireless
* Previous MSP experience
* Recognised accreditations (CompTIA, Apple, Microsoft)
PERSON SPECIFICATION
The successful candidate will demonstrate:
* A logical, methodical approach to the task at hand
* A willingness to learn and teach
* Excellent documentation and communication skills
* High standards of customer service
* A personable nature
* A keen level of attention to detail
* A history of being a proven self‑starter
Location: this role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to our Wrotham office daily.
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