Key responsibilities include; To liaise closely with patients and staff involved in the patients care in a variety of inbound and outbound formats (including telephone, email and in-person) and provide NHS services to provide excellence in patient care. Process patient appointments, referrals and surgery using a variety of trust systems in line with NHS patient access standards. Communicates regularly with patients by phone offering choice when booking patient appointments, dealing with queries from patients will can include challenging behaviour. Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations.
A desire to develop both the service and yourself and to make the service known as the best as it grows and becomes more widely used.