Spirehouse, a specialist Social Housing recruitment firm, is currently seeking a Head of Customer Success to support a Social Housing technology provider in Warrington. The Head of Customer Success role is a new position for the business and will be predominantly field-based. Whoever takes on the post will be responsible for growing relationships with existing clients, managing a small team focused on growing engagement all whilst being very solution focused. The Head of Customer Success post will cover many responsibilities, though these aren’t exhaustive: * Ensuring that superb relationships exist throughout business clients * Setting Key Account Objectives per account, reporting on service adoption through data and plans on agreed targets * Leading the customer success function, setting, managing and inspecting team members goals and objectives to ensure overall goals are met * Supporting the team with resident and staff presentations * Taking responsibility for all client reporting, producing high-quality reports and presentations on all aspects of the use of service, capturing customer and client feedback * Leading on strategic clients quarterly review meetings, presenting the latest status of all accounts and pulling in other colleagues as needed to support * Working with the Head of Marketing and Head of Client Development to create a three-year Customer Success Journey building out a drafted fra...