Position: Funeral Director
Location: W James and Sons Funeral Directors, Vale Of Glamorgan
Job Type: 38.33 Hours per week
Salary: £30,854.12 per annum + on-call payments
We’re looking for an experienced and compassionate individual to join our team as a Funeral Director. You’ll oversee funeral operations and ensure every service is delivered to the highest standard, while supporting families through one of life’s most challenging moments.
Why This Role Matters
This role requires expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, as well as a deep respect for individuals’ cultural and religious beliefs. You’ll coordinate teams with care, take accountability for delivering services to the highest standard, and lead by example every day.
Your Impact and Responsibilities
As a Funeral Director, you are a calm, confident presence at the heart of our funeral care. You’ll support families through one of the most emotional experiences of their lives, helping them feel informed, respected, and cared for. From the first meeting to the day of the funeral and beyond, you’ll guide them through their options with clarity and compassion, supporting aftercare, ashes, memorialisation and funeral plans.
* Lead funeral services with professionalism and attention to detail
* Run pre-funeral briefings to ensure everything is clearly understood and well coordinated
* Offer a consultative approach – helping families explore available options and understand what’s possible
* Collaborate with arrangers, specialists, FDs and care teams
* Support the team in managing the diary, resources and records
* Assist with coffin preparation, handling of the deceased, and chapel duties where required
* Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development
* Support local community engagement and promotion of the brand you represent – build relationships with care homes, celebrants and local religious and ethnic groups
* Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination
Skills and Knowledge
* Previous experience leading funerals, working with the deceased and supporting families
* In-depth knowledge of funeral processes, legal and regulatory requirements
* Excellent communication, leadership and organisational skills
* Calm under pressure with a respectful, compassionate approach to service
* Physically capable of manual handling tasks, including coffin bearing
* Able to work flexibly, including weekends and on-call
* A Full UK Driving Licence (essential)
What We Offer
* Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes or pursue a qualification through our apprenticeship programme
* Bonus potential
* Life assurance cover
* Health & wellbeing programme
* Holiday allowance: 30-33 days per year, inclusive of bank holidays
* Pension scheme
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
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