Client Success Manager at Retail Insights
London, United Kingdom
About us
Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.
Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
* The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
* Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
* Travel opportunity: You will be joining our conferences overseas.
* Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
* Attractive compensation package.
* Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities
* Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
* Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
* Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
* Maintain accurate records of client interactions, contracts, and agreements using our CRM.
* Providing daily support to sponsors to facilitate their registration through our internal management systems.
* Building an internal knowledge base and helping with the onboarding of new clients.
* Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
* Take ownership of everything you do, be proactive and follow through on commitments.
* Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
* Have acquired a bachelor’s or master’s degree with outstanding results
* Have a UK work permit
* Fast learning and competent with new systems
* Proficiency in CRM software and Google Docs Editors suite.
* 3+ years of experience in client management, account management, or customer success roles.
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