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Background Check and Equal Opportunity Statement
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Position Information
* Division: Finance and Administration
* Department: Bursar
* Working Title: Student Account Representative
* Vacancy Type: Probationary Permanent Full Time
* Minimum T/E Requirements: High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
* FTE: 1
* Position Overall Competency Level: J
* Recruitment Range: $37,486 - $39,140
* Anticipated Hiring Range: $39,140
* Position #: 33
* FLSA Status: Non‑Exempt
* Months per year: 12
* Work Schedule: 8:00 a.m. – 5:00 p.m., Monday – Friday
* Grant‑Funded Position: No
Primary Purpose of Organization Unit
The Bursar’s Office is composed of three units; (1) Cashiers, (2) Student Accounts Receivables/Student Card, and (3) Student Payroll/Loan Collections. The Bursar’s Office is responsible for maintaining accurate accounting of all money collected at the University. This includes maximizing the collection of delinquent student accounts and loan receivables, ensuring that all money collected are properly credited to student and loan receivables and/or appropriate departmental accounts, and depositing collected money with Office of State Treasurer in a timely manner within the State’s cash management policies.
Primary Purpose of Position
In the process of determining the status of student accounts and following established collection procedures, this position establishes good working relationships with students, parents, university personnel and other agencies. It prepares and processes bills for students who are behind in paying their student accounts. When an account remains delinquent and payments cannot be arranged, a hold is placed on the student’s account. It assists with submission of delinquent accounts to the Attorney General’s Office and collection agencies and NC Department of Revenue.
Responsibilities
* Establish good working relationships with students, parents, university personnel, and other agencies.
* Prepare and process bills for students who are behind in paying their student accounts.
* Place a hold on a student’s account when payments cannot be arranged.
* Assist with submission of delinquent accounts to the Attorney General’s Office, collection agencies, and NC Department of Revenue.
* Collect funds and generate receipts for both student and non‑student payments; ensure all funds go to the correct account using the proper external indicator and sub code.
* Balance cash drawer daily against total receipts and follow up on any discrepancies such as overages and shortages.
* Ensure that all voided receipts are clearly marked with the original copy and that two signatures are present.
* Use Pennant software to add or cancel meal plans for students.
* Represent the Controller’s Office/Finance and Administration while assisting students, parents, and third‑party representatives regarding payment of educational expenses.
* Address incoming students and their parents during the registration process.
Required Documents
* C V/Resume
* Cover Letter
Posting Specific Questions
Required fields are indicated with an asterisk (*).
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