Your new company We are looking for a confident, proactive, and customer-focused individual to join our clients Manchester team as a Customer Service & Retentions Advisor. This temp-to-perm opportunity is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has a passion for delivering exceptional service while identifying opportunities to retain and grow customer value.You'll be the first point of contact for customers, handling enquiries, resolving issues, and working to retain customers who may be considering cancelling or reducing their services. This role is to start in March on a temporary to permanent basis, fully office-based. Your new role Key Responsibilities Handle inbound customer enquiries via phone, email, and/or live chat. Provide clear, accurate, and friendly support to resolve issues quickly and effectively. Ensure all customer interactions are documented in the CRM system. Engage customers who express dissatisfaction or intent to leave, using active listening and problem-solving to retain their business. Identify opportunities to offer suitable alternatives, upgrades, or loyalty benefits. Meet and exceed retention targets and KPIs. Take ownership of customer issues through to resolution. Liaise with internal teams to escalate or resolve complex queries. Follow company processes to ensure compliance and accuracy. Maintain excellent product knowledge to confidently support and advise customers. Contribute ideas on how to improve customer experience and reduce churn. Work positively as part of a supportive, collaborative team. What you'll need to succeed Previous experience in customer service, contact centre, or retention-based roles (desirable but not essential). Strong communication skills with the ability to handle challenging conversations professionally. Confident, resilient, and target-driven. Ability to multitask, prioritise workload, and maintain attention to detail. Comfortable working in a fast-paced, structured environment. Competent with IT systems, CRM tools, and MS Office. What you'll get in return Temporary-to-permanent progression based on performance. Full training and ongoing coaching. A supportive and friendly office environment in Manchester. Salary up to £26,000 Career growth opportunities within the business. Monday start. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.