Operations Manager (Cleaning & Facilities)
Liverpool | Full-time
£38,000-£42,000 (flexible for the right candidate)
The Opportunity
We're partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base. With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably. As part of this journey, they're looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth.
The Role
This is a hands‑on, high‑impact position at the heart of a busy operation. You'll ensure everything runs smoothly day‑to‑day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way. We're looking for someone equally comfortable being on‑site supporting the team as they are planning ahead, improving processes, and driving performance.
Main Responsibilities
* Oversee day‑to‑day operations across a growing client portfolio
* Lead, support, and develop a team of 24+ staff
* Manage rotas, scheduling, and holiday cover
* Handle operational challenges (sickness, last‑minute gaps, changes)
* Carry out regular site visits to maintain quality and support delivery
* Manage stock control across multiple sites
* Build and maintain strong client relationships
* Identify improvements across systems, processes, efficiency, and commercial performance
* Support onboarding of new and larger client contracts
* Assist with recruitment, onboarding, and team development
* Contribute to operational scalability and future growth planning
Ideal Candidate
* Experience managing teams in cleaning, facilities, hospitality, or similar
* Highly organised with strong problem‑solving ability
* Proactive, hands‑on approach
* Comfortable working both in the office and out on‑site
* Strong communicator with staff and clients
* Commercial awareness and ability to spot growth opportunities
* Confident using systems and managing operational data
Importantly, we're keen to meet someone with an entrepreneurial mindset who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business.
Why Join
* Work closely with the business owner and influence direction
* Play a key role in a growing, ambitious company
* Make a visible impact with your ideas and improvements
* Be part of a supportive, down‑to‑earth team
Package
* £38,000-£42,000 salary (flexible for the right candidate)
* 20 days holiday + Christmas shutdown
* Pension
* Mileage / travel expenses covered
* Primarily office‑based with regular site visits and operational support in the field
* Full UK driving licence required
* Long‑term growth and development opportunity
Interview Process
Face‑to‑face interview process, including time with the team and exposure to day‑to‑day operations.
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