Location: Aldershot (100% office-based)
Salary:£27,500
Hours: Monday to Friday, 8:00am 5:00pm (40 hours per week)
Make a Real Difference Every Day
Were looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where youll take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes.
Youll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations youll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential.
Youll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
1. Manage a high volume of inbound and outbound customer calls
2. Coordinate and progress property maintenance and repair queries
3. Take ownership of cases through to full resolution
4. Manage shared inboxes and ensure timely responses
5. Accurately update sys...