Business Support Officer
Contract: 12-month Fixed Term Contract
Hours: 21 hours, 4 days per week (Mon - Thurs)
Working Pattern: 9.30am - 3.15pm
Location: Bromsgrove
Start Date: April 2026
Basic Salary: £23,383.89 (pro-rated)
Benefits: 30 days' Annual Leave (rising to 35 days' with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme (all benefits will be prorated)
About Us
Adopters for Adoption is a national UK adoption agency, based in Worcestershire. The agency was set up to not only provide adoption services to those looking to become adoptive parents, but to also have a positive impact on the way those people are supported in the adoption process.
Role Details
We are looking for a Business Support Officer to join our team in Bromsgrove on a 12 month fixed term basis to cover maternity leave. This role provides vital administrative support to our busy social work team, contributing to the assessment, approval and ongoing support of adopters as we work towards regional and national targets.
Overall Purpose/Aim
To deliver a high quality, flexible and responsive administrative support service that enables effective business operations in line with Adopters for Adoption and Polaris values.
Requirements
Proficiency in Microsoft Office Suite
Strong administration skills including excellent minute taking
A good understanding of GDPR and the ability to be confidential and discreet about information and data
Excellent organisational skills with the ability to manage own workload independently
Excellent oral and written communications skills with the ability to communicate effectively at all levels and the ability to respond to difficult situations
Previous experience using Charms Case Recording System would be an advantage but not essential
Passionate, professional, with a 'can-do' attitude at all times
Responsibilities
General Administration
Accurately maintain records on our case recording system, Charms
You will be an enthusiastic team player, willing to undertake any administrative task, from room bookings, to composing and filing letters and filing and set up new filing systems
Undertake and chase checks and references
Analyse reports and data, preparing information to report to Board
Minute taking
Attend and participate at team meetings
Present a professional image of Adopters for Adoption at all times to all stakeholders and customers
Archive files and other documentation and confidential waste of sensitive information
Accurately maintain Adopters for Adoption Business Information Systems
Panel Process
Assist in the smooth running of the adoption panel
Take minutes at adoption panels as required in line with agency guidelines and ensure sign off and circulation of the minutes within agreed timescales
Ensure that Business Information Systems are updated with the results of adoption panels
Review Process
Provide administrative support to reviews as required
Ensure that Business Information Systems are updated with the results of adoption reviews
Communication
Act as first point of contact for our customers and portray a positive, professional and helpful image of the organisation
Ensure all email communications to staff and external agencies are presented within the guidelines of the company's electronic communications policy
Ensure all safeguarding calls and written communications received by administration staff are recorded and evidenced
The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by Adopters for Adoption.
Adopters for Adoption is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.
Adopters for Adoption is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
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