Department: Claims Management
Location: Stoke
Description
Customer Service Specialist
Stoke-On-Trent - ST1 3DH
37.5 hours per week
Hybrid working after probation!
Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Customer Service Specialist to join our successful Property team in Stoke. This role will place you at the heart of our customer journey as the first point of contact during important moments for our clients.
What will your day look like:
* Liaising with customers, insurers, suppliers, and colleagues nationwide
* Analyzing policies to determine claim coverage and devise efficient claims processing strategies
* Keeping policyholders informed about claim progress through well-crafted correspondence
* Setting up new claims, appointing contractors, and updating internal systems
* Issuing payments and arranging settlements as needed
* Ensuring compliance with contractual and regulatory requirements
* Contributing to team success and driving business growth
Knowledge and Abilities:
* Customer-Centric Approach: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
* Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
* Attention to Detail: Excellence lies in the little things.
* Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
* Numeracy, Literacy, and IT: You should have strong skills in these areas.
* Adaptability: Challenging conversations? No problem. Handle them with grace and professionalism.
Benefits:
Career & Purpose:
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Learning opportunities at Davies
Environmental & Social Initiatives:
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health:
* Pension scheme with 5% employee and 5% employer contributions
* My Choices at Davies offering High Street discounts and a Financial Wellbeing Hub
* Life assurance: x4 salary
* Refer a Friend scheme
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing:
* Wellbeing centre offering various support services
* Discounts with numerous UK retailers
* EAP: 24/7 confidential helpline
* Holiday entitlement: 25 days, increasing to 26 after 5 years, and 27 after 10 years
* Flexible working options: hybrid, remote, or office-based
* Dress code flexible to your day
* Inclusive employment policies supporting menopause, fostering, fertility, sabbaticals, and support for baby loss and miscarriage
* Flexible benefits including holiday purchase, health cash plan, and BUPA dental plan
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