Overview
At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. The Client Account Lead - TfL & East West Rail role will champion strategic growth and deepen partnerships with Transport for London (TfL) and the East West Railway Company.
These roles can be based across any of our Jacobs UK offices, with a regular requirement to be client facing in London, Milton Keynes, Oxford & Cambridge as part of the role.
The Opportunity
The Client Account Lead will be at the forefront of shaping existing key client relationships, driving strategic growth, and delivering exceptional outcomes across the future portfolio of infrastructure planning and delivery for these flagship clients. You will take a client-centric, insight-driven approach—deeply understanding client needs and aligning them with Jacobs’ full breadth of capabilities, including regular engagement with contractors to ensure a co-ordinated whole life-cycle offer. Whilst both clients have a strong rail and infrastructure focus, you’ll work across our teams covering all sectors and our global network to deliver innovative, value-driven solutions that support our purpose of creating a more connected, sustainable world. In this role, you’ll also embed and champion client account initiatives, systems, and best practices across the programme to ensure consistent, high-quality client experiences.
Responsibilities
* Client Relationship Leadership: Act as the trusted advisor and primary point of contact within Jacobs for Transport for London, and the East West Railway Company
* Strategic Growth & Commercial Excellence: Identify and pursue high-value opportunities across the client’s portfolio, overseeing Tier 1–4 pursuits and ensuring clear ownership of each
* Lead the capture of major new business and renewal of existing agreements, working closely with Capture Managers and Project Managers to deliver value
* Internal Collaboration & Leadership: Build strong internal networks across Jacobs’ regional and global rail and transportation teams, Market Solutions, Operations, and MarComms to deliver integrated solutions
* Coordinate executive engagement and zippering strategies, ensuring Jacobs’ senior leaders are aligned and visible to the client
* Innovation & Industry Impact: Actively promote Jacobs’ thought leadership, ESG commitments, and digital innovation agenda within the client organisation and across the aviation sector
* Partner with clients to co-create solutions that address their toughest challenges, leveraging Jacobs’ global expertise and market-leading capabilities
* Quality & Delivery Assurance: Work with our client delivery directors to provide senior oversight of project execution plans, ensuring technical excellence, safe delivery, and a consistent client experience
* Identify and mitigate risks, champion ethical practices, and uphold Jacobs’ values in every client interaction
Qualifications
* Proven experience in client account leadership or strategic business development, with a passion for transportation projects, especially in the rail / passenger transport or major programmes sectors
* Recognised industry presence with established relationships across these clients, or in the sector with key stakeholders, such as Network Rail or the Department for Transport
* Strong commercial acumen, with the ability to shape strategy, influence stakeholders, and drive profitable growth
* Demonstrated ability to lead cross-functional teams, mentor others, and foster a collaborative, agile, and high-performance culture
* Experience with client management frameworks, governance processes, and digital tools such as CRM or CSP platforms
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Industries
* Civil Engineering, Design Services, and IT Services and IT Consulting
As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
We are an equal opportunity employer and value inclusion and belonging. If you require accessibility adjustments during the recruitment process, please contact Careers Support.
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