Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
You will handle a caseload of Professional Indemnity claims for some of our largest clients. Key responsibilities include managing those claims from start to finish, attending client meetings when required and contributing to data and risk management initiatives.
What you'll do
* Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
* Manages assigned projects and contribute to other projects as required
* Provides relevant management information to senior management
* Develops strong relationships with markets
* Negotiate with markets to achieve the best outcome for the client
* Maintains any ongoing delegated authority contracts appropriately and cost effectively
* Create comprehensive claims documents:
* Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
* Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
* Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
* Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
* Ensure up to date records are always maintained on the Group systems
* Interprets instructions and issues arising, and then implement actions according to policies and procedures
* Keep informed of all legal and regulatory developments relevant to the division/department
* As a more experienced member of the team, will assist less able team members with their personal development, where required
* Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
* Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
* Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Who we're looking for
* Has significant previous Claims based experience (ideally with an international broker)
* Good understanding general principles of insurance.
* Good understanding of London market operations (Lloyds and company markets)
* Understanding of company objectives and how own role contributes to these.
* Good knowledge relating to claims-handling process.
* Understanding of broking and underwriting process.
* Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
* Awareness of the regulatory environment and requirements.
* Specific systems’ knowledge relevant to claims processing
* Team player.
* Good level of numeracy and literacy.
* Good level of communication and interpersonal skills including, written, verbal and face to face
* Highly organised, with good planning skills.
* Able to work to flexibly to achieve tight deadlines/targets
* Able to build sustainable relationships
* Able to be proactive and work on own initiative
* Resilient and calm under pressure.
* Commercial acumen.
* Good decision making skills/analytical.
* Able to react to change positively and productively.
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.