The Copthorne Hotel Slough - Windsor is seeking an experiencedRooms Division Managerto join our fantastic team.
As aRooms Division Manager, you will have a pro-active approach to ensure the smooth running of the day-to-day operations. The role is 80% front of house based with 20% focus towards Housekeeping and Maintenance as and when required.
You will be responsible for overseeing the Front of House department including staff management, inspirational leadership, training, Health & Safety and COSHH regulations. You will also deliver excellence in customer service and will be able to maximise profits through sales whilst exploiting opportunities for growth throughout the rooms division.
As a Rooms Division Manager your key responsibilities will include:
* Answer and resolve customer complaints & guest comments.
* Utilise rooms allocation systems to ensure correct handling of special requests.
* Direct all operational activities to maintain and improve productivity, quality, service and merchandising to increase volume, sales and profits in accordance with the Hotels budget and business goals within Front of House.
* Assist in developing, implement and evaluate the Hotels marketing plan, general business plan, Hotel budget and objectives program to ensure optimum guest satisfaction, sales maximisation and profitability on an ongoing basis.
* Promote a helpful and professional image to guest and staff and give full co-operation to any guest or colleague requiring assistance with a prompt, helpful, polite and caring attitude.
* Ensure all administration and planning of all departments meet the daily needs of the operation.
* Recommend changes or innovations in policy, procedures and equipment.
* Assist departments to establish and then achieve pre-determined profit and productivity objectives and desired standards in service, hygiene and creativity.
* To control all operating and labour costs and recommend changes in order to keep costs in budgeted levels and / or to ensure sufficient staffing.
* Be fully conversant with the budgeted, forecasted and actual revenue and cost figures.
* Understand the aims of the Hotel and agree departmental objectives and communicate them to the team.
As Rooms Division Manager, the essential skills required:
* Excellent communication skills both verbal and written
* Committed to delivering excellent customer service both face to face and telephone
* Previous experience in a similar role managing a hotel with200+ bedrooms or more
* Organised, efficient, can multi-task and provide excellent team-management and leadership skills across your departments
* Flexible to adapt to changing priorities
* Excellent presentation skills
* Previous staff training experience
* Good knowledge of health and safety
About the Hotel
The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.
Guests can choose to dine at Retrouve Restaurant, which serves a selection of British and International dishes or the renowned Bombay Pavilion restaurant which offers authentic Indian food from all regions of the Indian subcontinent prepared by our highly experienced and skilled chefs.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
* Group Personal Pension Plan
* Discounted membership to on site gym
* Life Assurance
* Meals Provided on Duty
* Employee Discounted Accommodation
* Employee Discount on Food & Beverage and Hotel Restaurants
* Friends and Family, (discounted) Accommodation Rate
* Length of Service related holiday scheme
* Uniform (Laundry / Dry Cleaning for Uniform)
* Eye Care Vouchers
* Long Service Awards
* Employee of the Month / Year
* Recommend a Friend Scheme
* Subsidised Car Parking
**As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Job Types: Full-time, 40 hours per week, Permanent
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Schedule:
* 8 hour shift
Experience:
* OPERA PMS system: 3 years (preferred)
* Payroll & budget: 3 years (preferred)
* Duty Manager: 3 years (preferred)
* Rooms Division Manager: 3 years (preferred)
Work Location: In person
Reference ID: Rooms Division Manager
AMRT1_UKCT