About The Role
This is a reduced year role: 37 hours per week, 38 weeks per year. We are seeking a Customer Experience Assistant to join our team at the new Pudsey Sixth Form Campus. We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors and stakeholders. You will be part of a constantly growing team, working on a busy reception where no single day is the same. You will handle a variety of enquiries, including giving information and guidance to potential and current students to help them choose their course and career path. We take pride in guiding our students towards their aspirations and delight in seeing every student start their college day with a smile and fun while learning.
* Actual salary for 37 hours over 38 weeks will be £21,612 per annum
What You Will Do
* Greet everyone with a smile, be friendly and enthusiastic to all students, visitors and stakeholders.
* Provide outstanding customer service, information and guidance across several contact facilities – face‑to‑face, telephone, e‑mail and web chat – that represents the Luminate brand.
* Give information and guidance to current and potential students on their journey from application to enrolment.
* Identify customers’ needs, clarify information, research every issue and provide solutions or alternatives.
* Actively participate in all college student recruitment events such as open days and curriculum‑specific activities.
* Promote course‑specific curriculum programmes and activities.
* Work flexible and diverse workflows and shift patterns in line with business needs, including occasional Saturday work.
About You
* Relevant Customer Service qualification/training/experience.
* Experience working in a customer‑focused role or environment.
* Good IT skills and knowledge of Microsoft Office/Google applications.
* Knowledge of data protection and confidentiality requirements.
* Good communication skills.
* Good attention to detail and accuracy.
* Problem‑solving skills.
* Literacy and numeracy at Level 2 or above.
Must be willing to work across campuses within Leeds City Centre and Pudsey.
Benefits
* Annual Leave – Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays
* Pension Schemes with Generous Employer Contributions – Teachers’ Pension Scheme, Local Government Pension Scheme, People’s Pension Scheme
* CPD Opportunities – Annual staff conference plus 2 additional staff development days; qualifications including PGCE, apprenticeships, leadership and management courses
* Employee Wellbeing Initiatives – Family‑friendly policies, discounted onsite spa (Printworks) and gym (Park Lane)
* Travel and Commuting – Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and cycle‑to‑work schemes
* Flexible and Hybrid Working Opportunities – Please speak to the recruiting manager regarding flexible opportunities as these differ between roles
About Us
Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training. We offer a wide range of job vacancies across our business support functions – Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress. As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.
Luminate Education Group consists of Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.
Safeguarding
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. All successful applicants will be required to complete mandatory pre‑employment checks, including an enhanced DBS check, online checks and must have two satisfactory references. It is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Equality, Diversity and Inclusion
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias and promote a diverse talent pool. To find out more about our EDI objectives, please click here.
Recruitment Agencies
We do not accept unsolicited CVs and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
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