“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders, where your potential to grow, learn, and develop has no limits. It’s knowing that the world is yours — that you can build your career across multiple countries, all while being part of one warm, supportive, and passionate family. Night Receptionist Department: Front Office Location: Meliá White House, London NW1 3UP Hotel: Meliá Hotels & Resorts Package: £29,280 per annum Service Charge About the Hotel Meliá White House is a stylish and newly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links including Warren Street, Great Portland Street, and Regent’s Park Underground stations just five minutes away, the hotel offers modern comfort, elegant design, and exceptional service in the heart of London. What’s in it for you? • Competitive salary plus service charge • Global career opportunities across 350 Meliá hotels worldwide • Exclusive hotel rates for you, your friends & family • Meals on duty • Company pension scheme • Refer-a-friend bonus (£500 after successful completion of probation) • 28 days’ holiday including public holidays • Health cash plan & discounted dental cover with HSF • Unlimited access to Meliá’s global e-learning platform • High-street discounts through Perks at Work • Loyalty rewards and recognition programmes Mission As a Night Receptionist, you will be responsible for ensuring a smooth, safe, and welcoming overnight experience for our guests. You will be the main point of contact during the night, delivering professional, warm, and efficient service while maintaining the highest standards of security, accuracy, and guest satisfaction. Key Responsibilities – Night Front Office Operations • Welcome and check in guests in a warm, professional, and genuine manner, addressing guests by name whenever possible • Carry out check-out procedures accurately and informatively • Ensure full awareness of hotel availability and actively upsell and cross-sell to maximise occupancy and revenue • Adhere to all hotel credit policies, handling payments with accuracy and attention to detail • Observe and comply with all security, health, and safety regulations during night shifts • Handle guest enquiries and complaints efficiently, escalating to senior management when necessary • File arrival registration cards and update all relevant guest information • Process and file all restaurant, bar, and room service dockets • Close city ledgers and third-party payments for next-day departures • Maintain a calm, professional approach at all times, especially during emergencies What we’re looking for • Previous experience in a similar Night Reception or Front Office role • Strong knowledge of OPERA PMS • Fluency in English (Spanish language skills are an advantage) • Excellent communication and customer service skills • A responsible, organised, and proactive approach to work • Eligibility to work in the UK is essential Because belonging to the great Meliá family is being VIP At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence — and that includes you. Our Commitment to Diversity & Inclusion We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all our teams, fostering a respectful and supportive workplace for everyone. We believe our differences make us stronger and help us build a more responsible and sustainable future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá. Follow us on: Instagram – LinkedIn – Twitter – Indeed – Glassdoor