Job overview
Hampshire Hospitals are seeking a highly organised and detail-oriented Overseas Visitor Officer to support the implementation of Department of Health and Trust policies relating to overseas patient visitors. The successful candidate will assess patient eligibility for NHS treatment, manage overseas visitor billing and debt recovery processes, and provide expert guidance on charging regulations across the Trust.
The role involves interviewing patients and liaising with families and stakeholders where necessary, maintaining accurate patient records, submitting statutory returns, and ensuring compliance with national guidance, confidentiality standards, and Trust policies. You will work closely with finance, contracting, business intelligence, and clinical teams to ensure efficient administration and effective communication across all areas of the service.
This is an excellent opportunity for someone with strong administrative, communication, and problem-solving skills who can work independently, manage sensitive information professionally, and deliver a high standard of customer service in a fast-paced healthcare environment.
Main duties of the job
Register all potential overseas visitors to the Trust following Trust policies and procedures, identify, assess and categorise any overseas visitors into chargeable, non-chargeable or reciprocal agreement patients against Department of Health guidance
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Your Next Career Move Made Easier – Accommodation May Be Offered
We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact on 02080 360017
Detailed job description and main responsibilities
Interview potential overseas visitors and where required due to communication barriers such as language/medical status liaise with their family/associates
Monitor and bill reciprocal, non-reciprocal and any other type of overseas visitors
Provide advice on the guidance for chargeable/non chargeable healthcare related to overseas patient visitors and the process required to identify a patient’s eligibility for free healthcare within the Trust
Complete and submit the debtor returns to the Home Office to identify any outstanding debt on a patient-by-patient basis
Compile and submit monthly overseas patient visitors to the European Manage the collating of current/historical data for any overseas related Freedom of information (FOI) requests and submit returns to the FOI team ensuring this is carried out in line with Trust policy and associated timeframes
Investigate and amend any patient records on Patient Centre
Review any outstanding debt together with financial accounts team and the Trust debt recovery service Review working procedures relating to overseas patient visitors, updating processes, documents, data systems to ensure maximum proficiency.
Person specification
Training and Qualifications
Essential criteria
1. Good knowledge across a range of administrative work procedures including non-routine elements
2. Training and experience in administrative roles to vocational level 3 or equivalent experience
Desirable criteria
3. Service improvement training
Experience and Knowledge
Essential criteria
4. Experience of working in a pathway coordination/navigation role or similar
5. Experience of working in a patient or customer facing role with ability to establish rapport
Desirable criteria
6. Knowledge of the Overseas visitors charging regulations
7. Experience of data entry into Microsoft office, particularly Excel
Communication
Essential criteria
8. Strong communication skills to liaise with clinical and non–clinical staff across the Trust and any other external stakeholders as required
Desirable criteria
9. Adaptability in order to review and update current processes, documents and data systems to ensure maximum proficiency
10. Ability to independently prioritise workload as well as being a key player in the wider team