Key Responsibilities:
* Architect Twilio Flex configurations with AWS-native DevOps practices for seamless omnichannel support.
* Automate deployments via AWS CodeBuild, Jenkins, and Ansible; manage VPCs, RDS, and Elastic Beanstalk for Flex workloads.
* Enhance Flex with AI/ML integrations (e.g., AWS Lex, SageMaker) and performance tuning for global scale.
* Lead troubleshooting, security audits (IAM, GuardDuty), and cost optimization in dynamic environments.
Requirements:
* 5+ years AWS DevOps experience (hands-on with serverless and containers).
* Proven Twilio Flex implementation (custom UI, workflows, voice/SMS routing).
* Proficiency in GitOps, Infrastructure monitoring, and scripting (Bash, Python).
* Experience in high-volume telecom or SaaS environments.