Call centre team lead

Job Description

Are you a natural leader who thrives in a fast-paced, people-focused environment?


Do you enjoy motivating teams to exceed targets while delivering excellent customer experiences?


If so, this could be the perfect next step in your career.


As a Call Centre Team Lead, you will be responsible for managing and developing an inbound sales team of approximately 20 advisors.


You’ll play a key role in driving performance, ensuring operational excellence, and creating a high-energy, motivated team culture that delivers strong results and outstanding customer experiences.


This is a hands-on leadership role, ideal for someone who enjoys coaching, problem-solving, and leading from the front.


Key Responsibilities

1. Lead, motivate and manage an inbound sales team of around 20 colleagues
2. Drive performance against KPIs, with a strong focus on successful registrations and upselling additional services
3. Monitor individual and team performance, providing regular coaching, feedback and support
4. Manage daily workloads, scheduling and resourcing to meet business demand
5. Support team members with queries, escalations and issue resolution
6. Foster a positive, high-energy team environment that encourages collaboration and accountability