Full job description:
This role is for a hands-on experienced restaurant manager to run a newly opened restaurant and oversee the day-to-day operations and managing a team of diverse individuals of approximately 15x FOH & BOH staff including full and part time staff.
You must be confident to be left to run the restaurant, almost like your own business without being micromanaged, and to build a team that can support you in the successful and efficient running of the restaurant. The ideal candidate will be required to be hands-on and touching and feeling tables as well as making desserts, brunch and drinks as required from your junior staff members. The restaurant's opening hours is 11am - 11pm on Sunday to Thursday and 10am to 11pm on Fridays and Saturdays, with between 1to 2 hours either side for opening and closing duties. Main focus of role:
To support the business in all aspects of restaurant operations to ensure the delivery of the Heavenly Desserts brand against our values and commercial targets. You will be expected to demonstrate hard work within a fun environment where passion for excellence, hard work, honesty and determination are the norm.
Build a World Class Team:
* Assist your business with the recruitment, training and coaching for new trainees within your team.
* Help your business by planning and completing training and development for the business.
* Conduct coaching conversations and performance reviews where requested by your area manager to keep your team on track.
* Support your team by motivating, coaching, engaging and managing your team to drive their performance
* Support your business by ensuring you lead by example and represent the brand values in how you work.
* Maintain accurate Team Files whenever you are responsible for the restaurant.
* Plan weekly rota's, shifts, breaks and holiday planning.
* Operate at all times with a fair, reasonable and consistent approach.
* Follow all company and legal procedures.
Offer Exceptional Customer Service at all Times:
* Support your team to deliver efficient and friendly service in the restaurant.
* Always engage customers and communicate clearly.
* Be kind to our customers; meet or exceed their expectations.
* Create the environment and atmosphere in your restaurant.
* Get to know your regular guests and show new guests why Heavenly Desserts is bar-none, the UK's best Dessert specialist.
* Welcome and thank guests as they arrive and leave our restaurant.
* Deal effectively with guests complaints and queries on site taking responsibility to resolve these wherever possible.
* Look for opportunities to improve customer service and action these on site.
Provide First Class Standards:
* Ensure that anyone starting a shift is in our uniform standards.
* Consistently deliver excellent standards and use all tools provided.
* All food products should be correctly labelled, in date and displayed to the planogram.
* Keep your store clean at all times through use of the Operations Log system we use.
* Ensure all members of your team follow Health and Safety, COSHH and Food Hygiene regulations at all times as detailed in the company Operations Log.
* Ensure that the team are aware of our emergency procedures and fire training/evacuation points.
* Ensure daily HACCP procedures are completed, checked and recorded.
* Deal with maintenance issues promptly when you are responsible for the restaurant and report any critical, brand damaging, pest or Health & Safety issues immediately so the company can action them promptly.
* Inform your Area Manager immediately of an EHO visit and support them with any information they require.
* Use every opportunity to ensure a great guests experience.
* Coach and correct on shift where any standard is not being delivered to our brand expectations and fix the root cause of any problem.
Manage the Business Costs:
* Grow customer numbers and deliver the key financial targets to budget.
* Ensure that your store's paperwork is to standard and completed accurately.
* Minimise wastage without affecting availability. Ensure all stock is correctly controlled, stored and rotated.
* Use the rota system in place to ensure "the right people in the right place at the right time".
* Ensure correct cashing up procedures are followed at all times.
* Report immediately any security or cash issues to your Franchisee Partners.
* Utilise key reports and business data to help drive profitable sales.
The company will also ask you from time to time to perform duties and tasks to a certain extent within your capabilities that are not listed within this job description which you will need to carry out as a part of your role.
Core Competencies:
* Hands-On
* Developing & retaining talent
* Leadership & team building
* Ability to adapt to change
* Communication
* Customer Service
* Planning & Organising
* Results & Standards Orientation
* Solid Commercial Acumen
* Analysis & Judgement
* Follow-up
What we offer you
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You will have a very close and personal relationship with your Franchisee Partners, who will support you in running the restaurant and also provide you with any training you need to perform your job well. For those keen to develop, you'll have the opportunity to learn new skills and grow your career with the directors. In addition, on offer:
* Performance-based bonus of up to £3,100 (half-yearly or quarterly)
* 28 holiday days
* Automatic enrolment into a workplace pension scheme
* 25% employee discount
* Free Drinks on shift
If you think you have what it takes to be a part of a winning team within a prestigious brand in Basildon, and you like to have fun while working with a fantastic team, please get in touch today with your CV.
Next, we'll review your details, and if successful we'll invite you for an interview to learn more about you, your experience and so we can tell you more about Heavenly Desserts and our expectations from your role. Heavenly Desserts is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We look forward to hearing from you
Job Type: Full-time Pay: £31,000.00 per year Benefits:
* Discounted or free food
* Sick pay
* Restaurant discount
* 28 days holiday
* Performance based Bonus Scheme
Experience:
* Restaurant management: 2 year at least (mandatory)
Job Types: Full-time, Permanent
Pay: £31,000.00 per year
Benefits:
* Discounted or free food
* Free parking
* On-site parking
Ability to commute/relocate:
* Basildon: reliably commute or plan to relocate before starting work (preferred)
Education:
* Bachelor's (preferred)
Experience:
* Restaurant management: 2 years (required)
Work authorisation:
* United Kingdom (required)
Location:
* Basildon (required)
Work Location: In person