At Vodafone, we’re working hard to build a better future. A more connected, inclusive, and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast, and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Location: Belfast
Working hours: 40hrs per week to include some weekends & Bank Holidays
Competitive Salary & Bonus
At Vodafone UK Retail, it's our job to help customers get the most out of their tech, tech that's here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone.
What you’ll do:
1. Lead, motivate, coach, and develop a store team to deliver an exceptional customer experience and exceed store performance targets.
2. Support the delivery of operational excellence across store teams.
3. Approach every interaction with customers as an opportunity to increase revenue and customer experience.
4. Management of the Store and staff.
5. Make operational decisions for the store.
6. Coach, develop, and support the team.
7. Be accountable for ensuring the store acts within the guidelines of the FCA.
8. Conduct performance reviews.
9. Be personally accountable for the performance of the store.
10. Keep up to date and share market-leading insights.
11. Bring the customer experience to the forefront of every decision.
Who you are:
1. Experience in recruitment, performance management, and coaching to deliver excellent customer service and meet targets.
2. Leadership role amongst the regional store management community.
3. Competence in the support of disciplinary and grievance management.
4. Monitor, analyze, and report on performance.
5. Identify and develop top talent among advisers and managers.
6. Influence a broad group of store managers through regional ownership of a designated business area.
7. Understand Vodafone and competitors’ products and services.
8. Conform to company policy and guidelines for running the store.
9. Always act with good conduct, ensuring customers receive correct and relevant information.
What we offer:
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan, and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top-of-the-range learning and development tools and market-leading parental leave policies.
Together we can:
Vodafone UK are regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
Vodafone is committed to attracting, developing, and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognized and rewarded. We actively encourage everyone to consider becoming a part of our journey.
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