Overview
We are seeking a dynamic and experienced Store Manager to lead our new luxury boutique located in Bicester Village. The ideal candidate will be passionate about luxury fragrances, possess excellent leadership skills, and have a strong background in retail management. This role offers the opportunity to represent an esteemed brand in a prestigious retail destination, providing exceptional customer experiences while driving sales and maintaining operational excellence.
Responsibilities
Leadership and Team Management:· Lead, mentor, and motivate a team of sales associates to achieve individual and store sales targets.· Provide ongoing coaching and training to enhance product knowledge and sales skills.· Foster a positive and collaborative work environment that reflects the brand's values and promotes teamwork.Customer Service Excellence:· Ensure the delivery of exceptional customer service at all times, maintaining the highest standards of professionalism and courtesy.· Handle escalated customer inquiries and resolve issues effectively to ensure customer satisfaction and retention.· Act as a brand ambassador, embodying the luxury experience and fostering strong customer relationships.Sales and Business Development:· Drive sales performance by implementing effective sales strategies and promotional initiatives.· Analyse sales data and trends to identify opportunities for growth and optimize product assortment.· Collaborate with the marketing team to execute marketing campaigns and events to attract new customers and drive repeat business.Operational Excellence:· Oversee store operations, including inventory management, visual merchandising, and compliance with company policies and procedures.· Ensure the store meets or exceeds operational standards for cleanliness, organization, and safety.· Manage administrative tasks such as scheduling, payroll, and reporting.Financial Management:· Monitor and control store expenses to achieve budgetary targets while maximizing profitability.· Conduct regular performance reviews and analysis to identify areas for improvement and implement cost-saving measures.· Prepare and present sales forecasts, budget proposals, and performance reports to senior management.
Qualifications
Previous experience in a similar role within the luxury retail industry, preferably in fragrance or cosmetics.· Proven track record of achieving sales targets and driving business growth.· Strong leadership and team management skills, with the ability to inspire and motivate others.· Excellent communication and interpersonal skills, with a customer-focused mindset.· Solid understanding of retail operations, including inventory management and financial analysis.· Proficiency in Microsoft Office and retail management software.· Flexibility to work a variety of shifts, including weekends and holidays.
Need help finding the right job?