Job Title : ITSM Implementation Engineer Salary Range : £40k Benefits Location : United Kingdom (Must be physically based in the UK) About the Role We are seeking a skilled and proactive ITSM Implementation Engineer to join our Professional Services team. This role is ideal for someone with hands-on experience in ITSM platforms, particularly ManageEngine ServiceDesk Plus, and a passion for driving service excellence through smart configuration, automation, and integration. Key Responsibilities Solution Design: Develop customized ITSM solutions based on client requirements, leveraging industry best practices and cutting-edge technologies. Implementation: Lead the deployment and configuration of ITSM solutions, ensuring seamless integration with existing client systems. Develop and manage workflows, SLAs, automation rules, and custom reports. Integrate the ITSM solution with other enterprise systems (e.g., Active Directory, monitoring tools, CMDB). Client Assessment: Conduct thorough assessments of client ITSM environments and supporting processes to ensure compliance with industry standards and frameworks. Training and Support: Provide training to client IT teams on endpoint security tools and best practices. Offer ongoing support and troubleshooting to address any issues. Continuous Improvement: Stay updated on the latest ITSM industry trends and technologies, and recommend enhancements. Collaboration: Work closely with internal teams, including sales, product development, and support, to ensure client satisfaction and successful project delivery. Essential Skills & Experience Proven experience administering and configuring ITSM products such as ManageEngine ServiceDesk Plus. Strong understanding of ITIL processes (Incident, Problem, Change, Asset, and Service Request Management). Familiarity with Active Directory, LDAP, and other enterprise IT systems. Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Desirable Qualifications ITIL Foundation certification. Experience with other ManageEngine tools (e.g., Endpoint Central, ADManager Plus). Knowledge of SQL and report customization. What We Offer A collaborative and supportive team environment. Opportunities for professional development and certification. Competitive salary and benefits package. Paid Training Individual Personal Development Plans Sick Pay Holiday Pay Staff Referral Scheme Personal Trainer Flexible Working arrangements Incentives and Rewards Social Events/Fundraisers/Staff Parties Life Assurance & Income Protection Employee Assistance Programme for you and your family Medicash Health Cash Plan