The Program Manager Support role is responsible for coordinating the operational activities that keep the program running smoothly. This role works closely with the Program Manager to support governance, documentation, scheduling, and communication across workstreams, ensuring delivery remains on track and well-coordinated. The ideal candidate is highly organized, proactive, and comfortable operating in a fast-paced, multi-stream delivery environment.
Key Responsibilities
Program Operations & Coordination:
* Maintain program RAID logs, action logs, and supporting documentation
* Track program deliverables and follow up with workstream leads to ensure timely completion
* Coordinate operational activities that support program execution
Governance & Reporting:
* Support governance forums by preparing agendas, meeting packs, and capturing minutes
* Maintain status trackers and reporting templates to support program-level visibility
* Ensure program artefacts are up to date and audit-ready for governance reviews
Communication & Collaboration
* Facilitate communication flows across workstreams, stakeholders, and delivery teams
* Organize and support workshops, forums, and cross-team working sessions
* Act as a central coordination point to ensure information is shared clearly and consistently
Key Deliverables
* Governance meeting packs and supporting documentation
* Action logs and RAID logs
* Program status trackers and dashboards
* Standardized reporting templates
Skills, Experience & Attributes
* Prior experience in a PMO, program support, or delivery support role
* Familiarity with program governance and delivery frameworks
* Exceptionally organized with strong attention to detail
* Proven ability to multitask and manage competing priorities
* Strong written and verbal communication skills
* Collaborative mindset with the ability to work across diverse teams
* Proactive and dependable
* Comfortable working in structured delivery environments
* Confident supporting senior stakeholders and program leadership
Ways of Working
* Operates within a Scrum delivery environment
* Collaborates closely with Product Owners and Business Analysts to support story readiness
* Uses Azure DevOps (ADO) to track design deliverables and UX-related tasks
* Participates in stand-ups to track design dependencies and delivery risks
* Supports backlog refinement, particularly for UX-led story scoping
* Contributes to sprint reviews to support UX validation
* Produces weekly UX delivery updates
* Logs UX-related risks, accessibility concerns, and key design decisions
* Provides UX artefacts and documentation required for governance and program reporting.