Retail Assistant – GSF Car Parts
Join GSF Car Parts, one of the UK’s leading automotive parts distributors, as a Retail Assistant.
About The Role
At GSF Car Parts, the Retail Assistant plays a crucial part in delivering excellent customer service. You will contribute to branch and individual targets through face‑to‑face sales, service click‑and‑collect orders, and developing sound customer relationships.
Main Duties
* Serve trade and retail customers for click and collect and general orders while maximising sales opportunities.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team with product promotions by answering telephone and electronic queries.
* Fully satisfy customer needs regarding part orders, returns, or queries.
* Check customer returns for resale, warranty or surcharge.
* Contribute to a positive team performance and optimise personal performance against sales of product promotions.
* Utilise the e‑learning portal to develop product knowledge and improve performance.
* Keep customer‑facing areas clean and tidy.
* Develop strong relationships with customers and understand their garage needs.
* Promote a good image of the company by representing our values and maintaining a professional appearance.
* Work towards the achievement of relevant set KPIs.
Working Hours
45 hours (average) per week, Monday to Friday, including alternate Saturdays.
About You
What you’ll need to succeed:
* Proven customer service or sales/retail experience within a customer‑facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
* Confident user of IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry advantageous but not essential.
* Knowledge of MAM, Allicat, MS Office desirable.
What We’ll Offer
* Opportunity to earn a performance‑based bonus.
* 20 days annual leave (including bank holidays) plus up to 5 additional days with time‑served.
* Free flu vaccine.
* Health and wellbeing tools.
* Free support from pension experts.
* Life assurance scheme.
* Discounts from 100’s of household names including Asda, Nike & John Lewis.
* A suite of financial wellbeing products including advances and savings schemes.
* Paid time off to volunteer.
* Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million, and has traded as one brand since November 2021.
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