The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read/SNOMED CT code data on EMIS
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients' healthcare records as necessary
Direct requests for information, e.g., SAR, insurance/solicitors' letters and DVLA forms, to the administrative team
Scan and workflow documents
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and noticeboards
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Participate in practice audit as directed by the audit lead
Support administrative staff, providing cover during staff absences
Action incoming emails when necessary
Scan patient-related documentation and attach scanned documents to patients' healthcare records
Complete opening and closing procedures in accordance with the duty rota
As required, support in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
Summary
As a Patient Care Navigator, you will be a vital part of the healthcare team, utilizing your core skills in office and administrative experience to ensure seamless coordination of patient care. Reporting to the healthcare provider, your role will involve guiding patients through the healthcare system, scheduling appointments, and assisting with insurance verification. Your premium skills in communication, empathy, and problem-solving will be essential in providing support and guidance to patients in need. Your relevant skills in medical terminology and patient advocacy will enable you to advocate for patients' needs and ensure they receive the best possible care. Join our team and make a difference in the lives of our patients.
Please note- The working hours for this position is Mon-Fri 13:00-18:30, with an expectation to cover other staff in case of absence.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
* Employee discount
* On-site parking
Education:
* A-Level or equivalent (preferred)
Work Location: In person