Sales Revenue Coordinator
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a passionate and knowledgeable Sales Revenue Coordinator to join our team!
About us
Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, its our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport
Work Perks of being a Sales Revenue Coordinator...
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Cycle to work scheme
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Support with study through our study assistance schemes
And so much more
About the role:
This role is responsible for ensuring that all event-related financial transactions are processed accurately, in line with agreed payment terms, and compliant with company procedures. Working closely with the Commercial, Ticketing, and Central Finance teams, the postholder will help maintain strong financial controls, safeguard revenue, and deliver a high standard of customer service in all payment-related matters.
The position requires strong attention to detail, excellent organisational skills, and the ability to build effective working relationships across departments.
Responsibilities of a sales revenue coordinator:
Manage event bookings, including the processing of customer payments and credit checks, ensuring full compliance with agreed payment terms.
Carry out credit control activities, proactively following up with customers to ensure payments are received in line with agreed terms.
Raise credit notes for bookings that do not meet payment deadlines, ensuring they are issued in a timely manner and that sales data remains accurate.
Liaise closely with the Finance and Commercial teams regarding outstanding debtors and agree appropriate payment deadlines.
Act as a key point of contact for customers and the Commercial team on payment-related queries.
Ensure the accuracy and compliance of rates and packages across all relevant systems.
Process and post daily customer payments received via BACS and cheque into Eventmaster and Salesforce.
Process refunds via Realex, ensuring all authorised refunds are handled in line with terms, conditions, and contractual agreements.
Issue credit vouchers where requested due to booking abandonment or as agreed with the Ticketing team.
Support the Central Finance team by resolving queries relating to customer BACS receipts, ensuring accurate allocation and reconciliation across all systems.
Raising hospitality balance invoices in the agreed time frame, prior to the event and paid in full before tickets issued
Management of third party bookings, ensuring all bookings and payments are handled accurately and efficiently.
Ensuring that all EVH deposit and final payments are paid in time and flag any unpaid invoices 7 days prior to the event
Ensuring that all sponsorship payments have been paid ahead of specific fixture dates
Supporting with Annual Box holders debtors and chasing for payment
The person we are looking for as a Sales Revenue Coordinator has..
Previous experience in a similar role is desirable
Excellent communication skills and ability to work under pressure/deadlines
Excellent organisational skills and a systematic approach to problems
A process driven attitude to tasks and a positive attitude
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
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