**This website is operated, hosted and managed by Williams Lea Limited,** **3 Savannah Way, Leeds LS10 1AB, United Kingdom.****. View our** .Creative Operations Manager page is loaded## Creative Operations Managerremote type: Hybridlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R251002871Creative Operations ManagerSalary: £55,000-£60,000 per annum dependant on experience, plus company benefitsLocation: LondonContract: Full TimeShifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch breakWork model: HybridWilliams Lea seeks a Creative Operations Manager to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleWilliams Lea seeks a skilled, highly motivated Creative Operations Manager. The purpose of the role is to oversee the operations of an onsite Creative Studio and to work with the Senior Account Director to promote Williams Lea services within the firm.The focus is to streamline and optimise the day-to-day running of the Creative Team, enhancing the partnership with the client and ensuring operational efficiency, and financial oversight.This role is the glue between creative, client, and account management functions, keeping everything moving, on time, and on budgetKey responsibilitiesGather and analyse client feedback to inform creative process improvementsPartner with client leads to identify growth opportunities and improve deliverySupport strategic planning across the accountHelp identity new services and manage those from sale through to implementation and managementImplement tools and systems to improve team efficiency and visibilityResponsible for Operational Excellence and client satisfactionManage freelance bookings, onboarding, and contractsOversee the creative workflow highlighting potential risks to the clientProven experience in creative operations, studio/project management, or productionStrong organisational and communication skillsComfortable with financial admin, procurement, and reporting toolsStrategic mindset with a hands-on approachFamiliarity with creative workflows and agency/client dynamicsCalm under pressure and handles criticism wellClinical to meets deadlines, identifies actions/potential problems, achieves goalsLooks for opportunities to grow a business, whether through partnerships or new initiatives, and works to take advantage of those opportunitiesAnalyses data and other reports that give insight into how to adjust to improve the serviceClient presentation skillsProven experience in growing services and identifying new onesTrack Williams Lea and client budgets and POs across all creative projectsWork on month-end activities and invoicingMonitor spend against scope and flag risks earlySupport senior managers with service growth and profitMaintain dashboards for project and resource utilisation KPIsAnalyse production and performance data to inform process improvementsProvide regular updates to senior leadershipWill present in client meetings to senior stakeholdersLead contractual governancePersonal attributesProven experience in creative operations, studio/project management, or productionStrong organisational and communication skillsComfortable with financial admin, procurement, and reporting toolsStrategic mindset with a hands-on approachFamiliarity with creative workflows and agency/client dynamicsCalm under pressure and handles criticism wellRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental Insurance**Longevity driven by innovation**In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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