Are you passionate about delivering exceptional service and creating memorable experiences for guests? Firmdale Hotels invites you to become part of our award-winning team at the Haymarket Hotel as a Receptionist.
Firmdale Hotels is renowned for its vibrant, stylish properties located in the heart of London and New York. Each of our hotels is unique, offering guests a blend of luxury, comfort, and personalized service. We pride ourselves on fostering a positive, dynamic work environment where employees are valued and opportunities for growth are abundant.
As a Receptionist at the Haymarket Hotel, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role is crucial in ensuring guests receive a warm welcome and a seamless experience from check-in to check-out.
Responsibilities:
Welcome and assist guests with a friendly and professional demeanour.
Efficiently manage the check-in and check-out process, ensuring all guest needs are met.
Handle bookings, inquiries, and cancellations with accuracy and efficiency.
Coordinate with other departments to meet guests' needs and resolve any issues.
Maintain a high standard of accuracy in guest records and billing.
Work closely with the front office team to ensure smooth operations and exceptional service delivery.
What you Need:
Eager to work collaboratively in a supportive team environment.
Dedicated to providing outstanding service and exceeding guest expectations.
Possess warmth, impeccable presentation, and excellent communication skills.
Passionate about accuracy and keen on maintaining high standards.
Show enthusiasm for hospitality and a genuine desire to create memorable guest experiences.
What We Offer:
Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
Discounted cinema tickets, gym membership, travel, retailers and restaurants
Complimentary meals on shift
Referral bonus scheme for recommending top talent
Flexible scheduling without split shifts
Dry cleaning service for work attire and discounted personal dry cleaning
Enhanced holiday allowance based on length of service
Season ticket loan for convenient commuting
Ongoing training, professional development, and fully funded English lessons
Regular social events, team activities, and fitness sessions
Benefits like cycle to work scheme and annual long service awards
One allocated paid day per year for volunteering work
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
Proud winners of The Times Best Places to Work for both 2024 and 2025
The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
Manager of the Year Helle Jensen Cateys 2024
Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
Covent Garden Hotel One AA Rosette for Culinary Excellence 2025
Dorset Square Hotel AA Breakfast Award 2025
Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024
Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure IT List best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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