Location: Warwick, Warwickshire, West Midlands, UKPosition Summary:Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability.Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement.Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance.Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.Role PurposeTo work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators.Role ScopeWorking as part of a team to:Deliver improvements in a number of aftersales based Key Performance IndicatorsWorking with business management and staff to root cause areas of underperformance and coach improved techniques in:Customer SatisfactionCommercial performance (EVHC)Customer preparation and Technical Pre PlanTeam working and communicationProcess improvement and quality managementQuality control processes and analysisVWG systems understanding and utilisationFacilitating sustainable solutions and continuous improvementStaff developmentAbility to prioritise workload to deliver agreed contracted daysAccurate and timely AdministrationVisit Reports and SMART ActionsConsistent use of agreed analysis tools
to aid root cause analysis and objective feedback to clientMSXI Activity tracking, Expenses, MileageBuild a close working relationship with VWG Area Teams other manufacturer field teams.ExperienceThe successful candidate will need to possess a strong working knowledge of Dealer aftersales processesThe ability to develop individuals in order to improve and sustain performance is imperativePrevious / current experience of working in a regional or national role for a vehicle manufacturer and / or franchised dealer group would be an advantage.Demonstrable experience in business coaching and change management would be a strong advantageKey CompetenciesAbility to inspire, coach and influence others to achieve resultsAbility to communicate at multiple levelsOutgoing and energeticUnderstanding of franchised dealer business best practicesExcellent communication, interpersonal and analytical skillsAccurate and timely AdministrationFlexible approach to work
a self-sufficient, self-starterPC literateWorking Pattern and Location:PermanentMonday-FridayLocation: Field BasedPackage£40,000 - £45,000 per year25 days annual leave entitlementCompany contributory pension planHealthcare schemeLife AssuranceCompany carYou can read more about MSX International on our website: MSX InternationalTPBN1_UKTJ