W Edinburgh is hiring a Whatever/Whenever Agent (Guest Services) - Nights to join the team! We invite you to play an integral part in this unique brand in Edinburgh and fast moving operation!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE ROLE
Reporting to the Guest Relations Manager, as Whatever/Whenever Agent you will play a central role in the guest’s experience, answering the telephone and assisting them with any requests they have.
As Whatever/Whenever Agent, key aspects of your role will include:
1. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
2. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
3. Receive, record, and relay messages accurately
4. Log all guest requests or issues into computer, contact appropriate individual or department (., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
5. Provide information to guests about room features, property amenities, and local areas of interest
6. Process room service orders, answer questions on menu selection and record transactions in point-of-sale system
7. Assist guests with accessing internet and guestroom entertainment
8. Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success
Our ideal Whatever/Whenever Agent is someone who has:
9. Confidence interacting with guests via telephone and chat services
10. Good communication skills – both written and verbal English
11. Multi-tasking skills
12. Comfortable using computers and systems
13. The ability to work in a team
14. A positive mindset
15. A genuine passion for working in hospitality
In return for your hard work, we give you:
16. World class training and development, including leadership development
17. Unlimited career opportunities (internationally and locally)
18. Wellness and mental health programmes
19. Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
20. Discounts for your friends and family
21. Specially curated discounts in thousands of shops
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Whatever/Whenever Agent - Nights today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.