Account Manager
Carcroft, Doncaster, DN6 8DD
Competitive Salary
Electro-Motive Diesel are seeking an accomplished Account Manager to join our Sales team. Our ideal candidate will be able to demonstrate significant experience generating and cultivating sales and customer relations in the rail or a similar industry.
As an Account Manager with Electro-Motive Diesel, you will play a pivotal role in nurturing our client relationships. Serving as our main point of contact, you will be the link between the customer and the company. You will be able to anticipate the customer’s needs and offer solutions, then work with colleagues across the business to ensure those needs are met and that the customer receives excellent customer care and service. Your genuine passion for helping others and personable approach, will enable you to create credibility and earn the customer’s trust. You will take pride in developing long-lasting relationships that drive our business forward, proactively looking for opportunities to exceed the customers expectations. As well as taking accountability for the management of a number of key existing customer accounts, you will actively seek out opportunities to develop new leads and business.
The successful candidate will be responsible for clients across the UK and Europe, therefore regular travel is required. This will involve overnight stays and occasional out of hours work as and when required. Due to the nature of the position a flexible approach to work will be required.
The role will include:
* Effectively manage customer relationships, promptly respond to queries, ensure promises are kept and manage expectations.
* Interact and communicate with the client on a regular basis to monitor contract performance, identify new opportunities and feed market intelligence back into to the business.
* Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and trends. Identify products and pricing that meet customer needs and business objectives.
* Effectively solve problems and manage risk to ensure achievement of targets
* Manage conflict and conduct effective negotiations and sales strategies which minimise the risk to the business.
* Seek out and target new customers and new sales opportunities
* Coordinate sales operations with all other departments/divisions of the Company.
* Maintaining excellent awareness of the industry to identify opportunities for the business.
* Produce monthly forecasting data for each customer within remit.
We can offer you
* Competitive salary
* Performance related bonus scheme
* 33 days holiday entitlement (inclusive bank holidays)
* 5% pension contributions
* Life assurance scheme
* Company sick pay
* Employee assistance program
What we would love you to bring to the role:
Competencies
* Friendly and engaging, able to create and cultivate business networks.
* Customer-oriented and proactive approach, competent at identifying issues and proposing solutions before the customer brings them to our attention.
* Hands on approach to problem solving, using initiative and available resources to generate recommendations.
* Excellent communicator, capable of influencing others and demonstrates exceptional diplomacy skills. Willing and able to be tenacious when necessary, whilst maintaining effective working relationships.
* Ability to present analytical and insightful recommendations, generate proposals that meet client needs and to identify and convert cross sell opportunities.
* Self-starter, willing to take accountability for own areas of responsibility and work under own initiative.
* Strong motivation and a positive approach to researching and analysing new business opportunities.
* Excellent organisational and time management skills.
* Ability to work under pressure and to tight deadlines.
* Team player, willing to positively contribute through demonstrating and sharing ideas, best practice, knowledge and resources.
* Ability to create and maintain accurate/accessible and organised documentation.
Qualifications/Experience
* Sales / Engineering / Management qualification.
* Significant experience of the Rail Industry.
* Significant experience of sales, marketing and account management
All applicants must have a full UK driving licence and valid right to work in the UK.
About the Company
Progress Rail - Electro Motive Diesel is a subsidiary of Caterpillar, specialised in manufacturing, maintaining and overhauling diesel-electric locomotives across the world. For more than half a century, Electro-Motive Diesel has hauled freight and passengers, powered ships, and generated electricity for over 100 countries around the globe. Becoming a part of the Electro-Motive Diesel team means becoming a part of a challenging and bright future in our global marketplace.
Equal Opportunities statement
Electro-Motive Diesel Ltd is an equal opportunity employer and welcomes applications from all sections of the community. If you require any assistance with the hiring process, please reach out to Matt Bennett, HR Advisor to discuss