Social network you want to login/join with:
2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid), High Wycombe
Client: IP-People
Location: High Wycombe, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Uncapped training budget | Private Medical | excellent career progression opportunities
* Uncapped training budget, continuous funding for industry accreditations!
* Hybrid working with travel to client sites
Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.
You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and other industry-specific technologies.
The Role:
You’ll be part of a high-performing technical team providing support across hardware, software, cloud, and infrastructure services. This includes remote and field-based support, requiring strong communication and customer interaction skills.
Key Responsibilities:
* Support a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other critical systems.
* Provide remote and onsite support for clients.
* Maintain accurate service desk documentation.
* Take ownership of support tasks and manage workload independently or as part of a team.
* Deliver excellent customer service, seek feedback, and aim for continuous improvement.
* Follow ISO 9001 and ISO 27001 standards for quality and security.
* Stay updated with new technologies and contribute to team capabilities.
What We’re Looking For:
* Experience in Managed Services Service Desk or Field-based IT support.
* Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
* Excellent written and verbal communication skills.
* Professional, confident, and organised problem-solving and customer engagement approach.
* Strong time management and prioritisation skills.
* UK driving license and access to personal vehicle.
Key Stakeholders:
Work closely with internal teams (technical, leadership, project management) and external customers, vendors, and partners.
* 37.5 hours per week (plus additional hours as needed)
* 25 days holiday + bank holidays
* Private medical cover
* Sociable, collaborative environment
* Regular team socials and weekly catch-ups
Please apply to discuss further.
We are IP-People – We empower exceptional talent!
We are a specialist recruitment business connecting outstanding professionals with great opportunities in Technology Solutions & Managed IT Services.
#J-18808-Ljbffr