At Sky Retail we are the friendly faces connecting new customers to the world of Sky. We have a great opportunity for you to join our team as a Retail Advisor working in one of our unique customer hubs within the Kingsway shopping centre, Swansea.
* Salary: £27,210 basic salary with a competitive commission scheme on top
* Retail customer hub: Kingsway, Swansea (Sky store locator)
* Hours: 40 hours per week (working 5 days out of 7, including weekends and varied daily hours). We're always there for our customers, if the shopping centre is open, so are we.
* Benefits: Exclusive discounts on Sky's products and services; a pension plan; health and wellbeing initiatives; and a range of additional perks.
What you'll do
* Attract and engage people walking by, creating immersive conversations that showcase Sky's products & services.
* Look for new and creative ways to engage with customers and deliver the best service in the country.
* Deliver world‑class demonstrations of the latest Sky products and services, expertly matching customers with their ideal package.
* Be part of a team, building an inclusive culture where we learn from each other, are authentic, and everyone can thrive.
What you'll bring
* A proactive and self‑driven approach, paired with exceptional people skills. You excel at building meaningful connections, asking insightful questions, and demonstrating genuine curiosity.
* You actively listen to understand needs, provide the best possible solutions, and ensure your customer feels heard, valued, and appreciated.
* A real passion for selling and creating opportunities through solutions.
* Show a keen interest in understanding every aspect of our business, with a strong focus on Sky's products and services, and staying informed about the wider market.
Inclusion
Recognised as an "Inclusive Top 50 Employer" and a "Times Top 50 Employer for Women", we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We focus on the potential you bring to Sky.
If you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.
Checking: If your application is successful, you'll be requested to complete a criminal record check. Depending on the role you apply for and any convictions, we might have to withdraw the offer.
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