Are you passionate about delivering outstanding service and making things work better across a business? Looking for a role where your customer service, administration, attention to detail, and problem-solving mindset genuinely make a difference?
This is an exciting opportunity to join a global distributor of chemicals and ingredients used in everyday products as a Service Coordinator, working at the heart of a fast-paced,collaborative operation.
The Role at a Glance:
Service Coordinator
Caerphilly - Hybrid - 3 days per week in the office
Competitive Market Salary
Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health, 33 days holiday
Full Time - Shift patterns: 8am-4pm, 8:30am - 4:30pm or 9am-5pm
6-month temporary contract, with the potential for extension
Company: Global Distributor of Chemicals & Ingredients Used in Everyday Products
Your Skills / Background:
Experience in customer service or administration, ideally within a commercial environment
Background in distribution, manufacturing, or warehousing environments is highly desirable
Strong written and verbal communication skills, with the confidence to work cross-functionally
Highly literate and numerate, with strong attention to detail
Comfortable using Excel at a basic level (e.g. data entry, filtering, simple formulas)
About the role:
The Service Coordinator Team plays a vital role in driving business growth and customer retention by delivering outstanding customer service and proactive communication. Working at the heart of the business, the team collaborates closely with cross-functional partners to continuously review and enhance processes, identify gaps, and turn challenges into opportunities for improvement.
What Your Day Might Look Like:
No two days are the same. You’ll be at the centre of the operation, connecting teams, solving problems, and driving service performance that customers genuinely feel. Your day might start by leading energised operational calls with Transport and Operations, aligning priorities and tackling risks head-on to keep OTIF (On Time In Full) performance on track.
As issues arise, you’ll take ownership - investigating service escalations, uncovering root causes behind OTIF failures, and turning challenges into opportunities for improvement. You’ll spot emerging trends across service-critical customers and stock, translating insight into action and partnering with the Process Improvement team to deliver meaningful, lasting change.
Throughout the day, you’ll influence at every level of the business - sharing clear, proactive updates, supporting managers through change, and delivering training that embeds new ways of working. You’ll balance pace with precision, ensuring full compliance while producing health-check reporting that strengthens cross-functional discipline, drives continuous improvement, and ultimately elevates the customer experience.
Who We Are:
With revenues in excess of $9 billion, we are one of the largest chemical & specialty product distribution businesses in the world. Our portfolio spans almost every industry - from food ingredients and automotive to pharmaceutical, cosmetic, and manufacturing industries.
We deliver industry-leading products, services, and technical support to help our customers find the right solution to their challenges.
Our Values:
• Serious about safety
• We do what we say
• Where people matter
• Valuable to others
• Together we win
If you enjoy working cross-functionally, thrive on improving processes, and want to be part of a business where people matter and together we win, we’d love to hear from you.
Apply today to take the next step in your career as a Service Coordinator and become part of a company with real purpose, global scale, and genuine opportunities to grow.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR